Customer Experience Improvement Program (CEIP)
At Axel Rietschin Software Developments, we know that the best products are the
ones our customers can use to their fullest potential. To design our products, we
gather direct customer feedback by conducting usability tests, surveys, and other
types of field research.
Our Customer Experience Improvement Program collects information about how our customers
use our products and about some of the problems they encounter. Axel Rietschin Software
Developments uses this information to improve the products and features customers
use most often and to help solve problems. The end results are software improvements
to better meet the needs of our customers. To learn more, read the following frequently
How does CEIP work?
When you choose to participate in the CEIP,
FastPictureViewer Professional automatically
sends information to Axel Rietschin Software Developments about how and how
often you use certain features. Information from your computer is combined with other CEIP data to help
Axel Rietschin Software Developments solve problems and to improve the products
and features customers use most often.
Will CEIP collect information about all products on my computer?
CEIP collects information about Axel Rietschin Software Developments products as
well as limited information about third-party applications that interact
directly with Axel
Rietschin Software Developments products.
Will I be contacted or receive spam if I participate?
No. CEIP reports do not contain contact information, such as your name, address,
or phone number. This means CEIP will not ask you to participate in surveys or to
read junk e-mail, and you will not be contacted in any other way.
If I choose to participate, can I opt out later?
Yes. For any released product with an option to participate in CEIP, you can choose
to start or stop participating at any time. Our programs make CEIP options available
from the setup customization page: simply uncheck (or recheck) the Customer
Experience Improvement Program during installation. Some pre-release products that are under development
might require participation in CEIP to help ensure the final release of the product
improves frequently used features and solves common problems that exist in the pre-release
Is the Customer Experience Improvement Program spyware?
No. Spyware can collect information or act on your computer without your full knowledge
or consent. You can choose to start or stop participating at any time.
Can I review the information before it is sent to Axel Rietschin Software Developments?
Unfortunately the information can't be reviewed for a couple of reasons:
- The Customer Experience Improvement Program was designed to enable many customers
to participate. To support a large number of customers sending data, the collected
information is recorded so that the Axel Rietschin Software Developments servers
can efficiently process all the data. The nature of this encoding makes it difficult
for most customers to review the information.
- Applications which use CEIP typically send data to Axel Rietschin Software Developments
servers after the application is closed. Rather than displaying a dialog prompting
you to review the information when the application is trying to close, the data
is sent automatically, without interrupting your work.
We recognize that some customers might be uncomfortable allowing the information
collected by CEIP to be sent without having an opportunity to review it fully, even
though the information does not contain contact information. If you are uncomfortable
with sharing this information, please choose not to participate by opting out
the CEIP component during installation.