FastPictureViewer Professional

Customer Experience Improvement Program (CEIP)

At Axel Rietschin Software Developments, we know that the best products are the ones our customers can use to their fullest potential. To design our products, we gather direct customer feedback by conducting usability tests, surveys, and other types of field research.

Our Customer Experience Improvement Program collects information about how our customers use our products and about some of the problems they encounter. Axel Rietschin Software Developments uses this information to improve the products and features customers use most often and to help solve problems. The end results are software improvements to better meet the needs of our customers. To learn more, read the following frequently asked questions.

How does CEIP work?
When you choose to participate in the CEIP, FastPictureViewer Professional automatically sends information to Axel Rietschin Software Developments about how and how often you use certain features. Information from your computer is combined with other CEIP data to help Axel Rietschin Software Developments solve problems and to improve the products and features customers use most often.

Will CEIP collect information about all products on my computer?
CEIP collects information about Axel Rietschin Software Developments products as well as limited information about third-party applications that interact directly with Axel Rietschin Software Developments products.

Will I be contacted or receive spam if I participate?
No. CEIP reports do not contain contact information, such as your name, address, or phone number. This means CEIP will not ask you to participate in surveys or to read junk e-mail, and you will not be contacted in any other way.

If I choose to participate, can I opt out later?
Yes. For any released product with an option to participate in CEIP, you can choose to start or stop participating at any time. Our programs make CEIP options available from the setup customization page: simply uncheck (or recheck) the Customer Experience Improvement Program during installation. Some pre-release products that are under development might require participation in CEIP to help ensure the final release of the product improves frequently used features and solves common problems that exist in the pre-release software.

Is the Customer Experience Improvement Program spyware?
No. Spyware can collect information or act on your computer without your full knowledge or consent. You can choose to start or stop participating at any time.

Can I review the information before it is sent to Axel Rietschin Software Developments?
Unfortunately the information can't be reviewed for a couple of reasons:
  • The Customer Experience Improvement Program was designed to enable many customers to participate. To support a large number of customers sending data, the collected information is recorded so that the Axel Rietschin Software Developments servers can efficiently process all the data. The nature of this encoding makes it difficult for most customers to review the information.
  • Applications which use CEIP typically send data to Axel Rietschin Software Developments servers after the application is closed. Rather than displaying a dialog prompting you to review the information when the application is trying to close, the data is sent automatically, without interrupting your work.

We recognize that some customers might be uncomfortable allowing the information collected by CEIP to be sent without having an opportunity to review it fully, even though the information does not contain contact information. If you are uncomfortable with sharing this information, please choose not to participate by opting out the CEIP component during installation.